Vandalia changes utility bill format

Paperless billing will soon be offered

By Darrell Wacker -

VANDALIA — Vandalia utility customers may be wondering where their traditional post card utility bill has gone, but city officials want to easy any concerns. The city has switched to a new, larger utility bill format that will contain more information in an easier-to-read format.

The City will soon offer customers a new paperless option that will include the ability to set up for automatic bill pay.

“We made the switch to the larger format utility bill for a number of reasons,” said Bridgette Leiter, Vandalia’s finance Director. “The main reason was that we are now able to give our customers much more detailed information regarding their water usage.”

The new bills will enable customers to easily see water usage over a period of time. An unexplained spike in usage will alert customers to the possibility of a leak in their water system.

Leiter says the new, larger format will also enable the city to communicate better with citizens.

“There is enough space on the sheet to allow us to pass along important messages or to promote community events, something that was not possible with the small postcard,” she said.

Signing up for automatic bill pay is easy – simply fill out the application on the back of the invoice.

“With the auto-pay feature, we will automatically deduct the amount owed from your bank account,” Leiter explained. “We will still send you an invoice for your records that shows exactly what you paid; however, a new paperless option will be coming soon that will include email notifications in lieu of a paper copy.”

Leiter said that people have called their office wondering about their bills. She hopes the new format will be harder to lose and also allow those who want it to receive their bills electronically.

“Because of its size, the cards ended up stuck between pages of a magazine or advertising circular, or caught in postage sorting equipment,” Leiter explained. “The larger format eliminates many of those issues. We’ve had calls from people saying they haven’t received their water bill yet, because they were looking for a postcard and not an envelope,” Leiter said. “We expect to see fewer and fewer of those incidents moving forward.”
Paperless billing will soon be offered

By Darrell Wacker

Reach Darrell Wacker at 937-684-8983 or on Twitter @VandaliaDrummer.

Reach Darrell Wacker at 937-684-8983 or on Twitter @VandaliaDrummer.